Shipping policy

Welcome to Aura & Co. We are committed to providing a smooth and reliable shipping experience for all customers. Please review our shipping policy carefully before placing an order.

Processing Time

Orders are typically processed within 1–5 business days after payment is confirmed. Processing times may vary during holidays, promotions, or periods of high demand.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times

Because Aura & Co operates as a dropshipping business, shipping times may vary depending on product availability and destination.

Estimated delivery times:

  • United States: 7–15 business days
  • International Orders: 10–25 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping rates are calculated at checkout based on your location and selected shipping method. Occasionally, Aura & Co may offer free shipping promotions on qualifying orders.

Tracking Information

Tracking numbers will be provided once your order has shipped. Please allow up to 48 hours for tracking updates to appear.

Delayed or Lost Packages

Aura & Co is not responsible for shipping delays caused by:

  • Customs processing
  • Weather conditions
  • Carrier issues
  • Incorrect shipping addresses entered by customers

If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Aura & Co is not responsible for packages delivered to incorrect addresses provided by the customer.

If you notice an error in your shipping information, contact us immediately at [Your Email Address] before your order ships.

Damaged Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging so we can help resolve the issue.

International Shipping

International customers are responsible for any customs duties, taxes, or import fees that may apply according to their country’s regulations.

Contact Us

For any shipping-related questions or concerns, please contact:

Aura & Co
Email: contactauraandco.us@gmail.com